Digital Voucher Purchase Policy

BT Business Services Digital Voucher Purchase Policy
Last updated: 29 November 2024
Introduction

Welcome to BT Business Services Limited. This policy outlines the terms and conditions for purchasing digital vouchers from our platform. By purchasing digital vouchers, you agree to abide by these terms. Please read the policy carefully before completing your purchase.

Product Availability
  • Digital vouchers are available for purchase on our website.
  • The vouchers are available in various denominations, as per customer’s choice. The minimum value is 100 USD.
  • Availability of specific vouchers may vary and is subject to change without prior notice.
Eligibility
  • You must be at least 18 years old or have the consent of a legal guardian to purchase digital vouchers.
  • Customers may be required to create an account with us to complete a purchase. You are responsible for maintaining the confidentiality of your account details.
Payment Methods
  • We accept various payment methods, including but not limited to credit/debit cards, online banking, and digital wallets.
  • Payments must be made in full before the digital voucher is issued.
Voucher Purchase and Delivery
  • After payment is processed, the digital voucher will be delivered via email, SMS, whatsapp or the customer’s account on our platform, depending on the method selected at the time of purchase.
  • Digital vouchers are typically delivered within 24 hours of purchase, but delays may occur due to technical issues.
Use of Digital Vouchers
  • Digital vouchers are valid for use with the specified merchant or service provider only.
  • Each voucher has a unique code and may have an expiration date, which will be clearly stated at the time of purchase.
  • Vouchers cannot be exchanged for cash or credit.
  • You are responsible for ensuring that you redeem the voucher before the expiration date.
Refunds and Cancellations
  • All sales of digital vouchers are final. No refunds or chargebacks or cancellations shall be permitted once the voucher is issued (immediately post successful payment), unless required by applicable law.
  • If there is an issue with your digital voucher (e.g., incorrect denomination or not working), please contact our customer support team at [email protected] within next 24 hours for assistance.
  • Refunds can ONLY be issued when there is technical issue(like payment failure) on our end, subject to verification
Security
  • The security of your digital voucher is important to us. It is your responsibility to safeguard your voucher code after purchase. If you suspect any unauthorized use of your voucher, contact us immediately.
  • We are not responsible for lost or stolen vouchers once delivered.
Prohibited Activities
  • You are prohibited from reselling or transferring digital vouchers without our consent.
  • Using digital vouchers for fraudulent activities, including chargebacks or unauthorized transactions, is strictly prohibited.
  • Chargebacks beyond 24 hrs is prohibited.
Changes to the Policy
  • We reserve the right to modify or update this purchase policy at any time. Any changes will be communicated via email or posted on our website. Please review the policy periodically to stay informed.
Dispute Resolution
  • In the event of a dispute regarding the purchase or use of a digital voucher, we will make reasonable efforts to resolve the issue. If necessary, disputes will be governed by the laws of Hong Kong and handled by a recognized dispute resolution authority.
Contact Information
  • For any inquiries or issues regarding digital voucher purchases, please contact our customer support team at [email protected]